At Christmas Tree Online, we take utmost care in ensuring a smooth and timely delivery of your cherished purchases. Please read through our Shipping Policy to understand the details of our shipping process.
Handling Time:
During the off-season from January to September (excluding Pre-Book Orders), all orders will be dispatched within 4-5 working days of placing the order. However, during the Christmas Season from October to December, we prioritize efficiency, and all orders will be dispatched within 24-48 hours of placement.
In the event that an ordered item goes out of stock due to unexpected circumstances, our dedicated customer care team will promptly inform you and keep you updated on any changes regarding delivery.
Transit Time:
To ensure your Christmas trees arrive in perfect condition, we ship them via Surface mode. Please refer to the transit time below for an estimate:
Regions
Transit Time (excluding handling time)
Andhra Pradesh, Tamil Nadu, Karnataka, Telangana, Kerala, Puducherry
For smaller Christmas decorations, we opt for Air mode to ensure swift delivery, typically within 2-5 days.
If you require faster shipment, kindly reach out to us via phone or WhatsApp at +91 9884672310, and our team will assist you accordingly.
Quality Assurance:
Rest assured, all products undergo a thorough quality check before being shipped to you. However, in the unlikely event of any defects, you have the option to return the goods. Kindly familiarize yourself with our Return Policy for more information.
External Factors:
While we strive to provide timely delivery, please understand that certain situations beyond our control may cause unforeseen delays. These include natural calamities, government regulations, bandhs or strikes, or inclement weather conditions. We appreciate your understanding in such instances.
Special Instructions:
If you are placing an order closer to Christmas, we advise considering the number of days left for the holiday to ensure timely delivery. For any queries or assistance, please feel free to contact our customer care team before placing your order.
Shipping Partners:
We have partnered with reliable shipping providers, including FedEx, DTDC, and Delhivery Courier, to ensure your packages are in safe hands throughout their journey.
At Christmas Tree Online, we strive to make your shopping experience delightful from start to finish. Your satisfaction is our top priority, and we are committed to delivering your Christmas treasures with care and efficiency.
